Go to myaetnasupplemental.com and either “Log In” or “Register”, depending on if you’ve set up your account. Click the “Create a new claim” button and answer a few quick questions. You can even save your claim to finish later. You can also print/mail in form(s) to: Aetna Voluntary Plans, PO Box 14079, Lexington, KY 40512- 4079, or you can ask us to mail you a printed form.

 

If you require language assistance, please call Member Services at 1-800-607-3366 and an Aetna representative will connect you with an interpreter. If you’re deaf or hard of hearing, use your TTY and dial 711 for the Telecommunications Relay Service. Once connected, please enter or provide the Aetna telephone number you’re calling.

 

Si usted necesita asistencia lingüística, por favor llame al Servicios al Miembro a 1-800-607-3366, y un representante de Aetna le conectará con un intérprete. Si usted es sordo o tiene problemas de audición, use su TTY y marcar 711 para el Servicio de Retransmisión de Telecomunicaciones (TRS). Una vez conectado, por favor entrar o proporcionar el número de teléfono de Aetna que está llamando.

Most families don’t budget for the costs associated with accidents. If an accident does occur, the last thing on your mind is the charges accumulating while at the emergency room:

• Ambulance ride
• Use of the emergency room
• Surgery
• Crutches
• Stitches

 

These costs can add up fast. Most families have medical insurance that will cover a majority of the expenses. But most medical insurance plans have deductibles and co-insurance you will need to pay out of your pocket. But, what about the out-of-pocket medical expenses, such as lost wages you or spouse/domestic partner loses when out of work or staying home to care for an injured family member? You hope that an accident never happens, but at some point you very well may take a trip to your local emergency room. If that time comes, wouldn’t it be nice to have an insurance plan that pays you a benefit regardless of any other insurance you have? This plan does just that, providing a cash benefit to cover the costs associated with unexpected covered accidents.

Employees who work a minimum of 24 hours per week can sign up for coverage themself and eligible dependents during the new hire enrollment eligibility period, during the annual enrollment period or a qualifying life event. No medical questions are asked. The plan is designed to complement, not replace, major medical insurance.

All eligible employees can enroll during annual enrollment. New hires can enroll during their new hire enrollment period. You will not be able to enroll outside of your new hire enrollment period or annual enrollment unless you experience a qualifying life event, like marriage, birth of a child, etc.

No, this plan is meant to complement the medical benefits and other insurance.  

When you leave or retire from your current employer, you can continue your coverage without interruption, subject to applicable law and the plans' terms and conditions. Although payroll deduction will no longer be available, you can pay Aetna directly. Portability forms are available at www.myaetnasupplemental.com or call Member Services at 1-800-607-3366 for assistance.

No, your rates will not increase due to age, health or individual claims.

No! This coverage is guaranteed-issue (which means you may qualify for coverage without having to submit to a medical exam or answer health questions).

Once you’re enrolled in this coverage, you’ll collect benefits for a variety of events related to a covered accident, including

Fractures Dislocations Second and third degree burns Torn knee cartilage

Concussions Cuts/lacerations Eye injuries Coma Extractions and crowns

 

You’ll also receive a lump-sum payment when you have these medical services/treatments related to a covered accident:

Ambulance Emergency care Exploratory surgery

Physician follow-up visits Crutches Physical therapy Animal bite treatment

 

See complete list of what is covered and the exclusions and limitations in the Plan Overview.

 

You can cancel coverage during annual enrollment or with a qualifying life event.